Yext Ripoff, How An Internet Marketing Service Took Me For A Ride.

February 6, 2011

I’ve had a terrible experience with a company called Yext. Their tagline is “Bringing the power of internet advertising to all local businesses” The business model makes absolutely no sense. Basically they’re an advertising service that was supposed to bring in new customers to my business at a fixed rate per customer.  One of Yext’s account representatives called me about a year ago to get me signed up. That’s one phone call I wish I had never answered. The way the service was explained to me was that I would only pay them when they brought me a new customer. I would pay $30 for the first time this customer came to me, but after that I would never pay Yext another penny for that customer. And if that’s how it truly worked then this post would be titled something like “Why Yext is an invaluable tool for my small business,” or “achieve more with Yext!” or something along those lines. Unfortunately this is not the case.

My primary concern is of course the cost. If Yext really were bringing in new customers for me then $30 would be a reasonable expense for all the new customers I’d be bringing in, which leads to more referrals, repeat customers, and more income. However, I’ve ended up shelling out $120 so far without getting a single customer, or a single dollar, in return. You see, what the account representative failed to mention, among the things he selectively left out of his explanation of the service, was that their services are not guaranteed. So long as someone calls the Yext proxy phone number, which will connect them to my cell phone, so long as they mention the word computer it’s going to cost me $30.  That’s right, even if I don’t actually get a customer from the call, I’ve still got to fork over my money to Yext.

Now, of course that’s also my fault for not reading the fine print. Anytime you’re dealing with a snake-oil salesman, they’re going to explain it one way, and the fine print in the terms and conditions are going to explain it a different way. But in my defense, I specifically asked the man “is there any catch to this,” “are you leaving anything important out,” and “are there any more hidden costs I should know about.” I was lied to when he answered my questions. I was pretty happy with their service at first. I got mostly “junk” calls from Yext, for some reason a lot of people seemed to think that because I can fix a computer I can fix a refrigerator. But they didn’t bill me for them, and it wasn’t really costing me anything, but they had put my information on a lot of different sites and some “partner networks” that I normally couldn’t have gotten my info on anyway, so it always had the potential to bring in some profit, and it wasn’t hurting me.

The problems started when Yext’s service actually started doing what it was supposed to, getting me phone calls relevant to my business. I know that seems like a strange thing to say, but try to follow my logic here. Up until I started using Yext I got all my customers from referrals from current customers, even my business clients! (To be more accurate it’s still that way, even with Yext.) So, I had never had to deal with the issue of people off the street calling for a price check, comparing me to everyone else, and then going with the guy who offered to do it for next to nothing. It’s easy for me to retain clients when I’ve worked for them, or when someone I’ve worked for has personally recommended me to them, because those people know how knowledgeable I am, how hard I work, and how I always go above and beyond to provide the best work and customer service to my clients. However, it’s not so easy to get clients in the door when all they’re asking for is a number, and then comparing it to some numbers from other guys and going with the lowest common denominator.

So, not foreseeing calls like that which were dead ends, and not being armed with the knowledge that any call which mentions some key words like “computer” would be billed at $30 a piece, I was very surprised to find I was being billed for simply taking a call.

Yext’s business model is ridiculous! This would be like me billing people a $30 fee just for a price check call, even if I don’t actually provide any valuable service to them. In fact that’s exactly what it is. The only feasible way that I could continue using Yext’s services is if I did charge a ridiculous fee like that.

One thing that really got me was that I was billed for a call from this confused old lady who apparently had found my number on the Internet and mistook me for a guy who usually did her computer work. She lived outside my service area as well. Of course this didn’t lead to any work for me, only another $30 expense.

The other really big issue with Yext is that they will say anything to get you on board and keep you on board, but they’re terrible at keeping the promises they make, or just refraining from flat out telling lies to you. Let me spell out to you the various deceptions and incompetence I’ve been faced with from the people at Yext.

  • I was told there were no hidden cost, yet when I called Yext about the charges, I was informed that their services were not guaranteed. Well, perhaps that’s something you should mention. Explain it as, you pay per call, rather than you pay per customer, that’s a much more accurate description than I was given.
  • Hidden costs again. I was told they would waive the $10 monthly service charge to make up for their abysmal service. My response was “What damn service charge? I haven’t been giving you any money up until now.” Apparently because I hadn’t been getting “qualified calls” (billable calls) they weren’t charging me this yet. But since I was getting these useless calls they could bill me for this on top of the calls now.
  • When the account representative setup my account for me, I asked him to set it up so that I would have a 20 mile service area. When I contacted Yext customer service about the bs charges they informed me I had a 5 mile service area. 5 miles. I live in a semi-rural area. 5 miles is nothing out here.
  • I also discovered that I was listed on something called the “Google Click to Call Network.” Evan, the “customer specialist” I spoke with, informed me of this. He described it as something where people often didn’t even know what they were calling about, as in, they don’t know what kind of service I provide when they call. That explains all the annoying calls about refrigerator repair. What it doesn’t explain, however, is how it looks good for a company which is charging me per call to, without my knowledge, sign me up for a marketing service networking where people are blindly calling me and have no idea what I actually do. Seems like a way to increase call volumes without adding value at the expense of their customers to me. They removed me from this network when I complained about the service I was receiving from them in addition to waiving the maintenance fee.
  • This is probably the most shocking part of it all for me. What I’m paying Yext for is pretty clear. To post my information across several online sites that display information for services, monitor those sites for reviews, and I pay them when I get new customers (sorry, when I get any calls at all). Yet when I started poking around on the different accounts to see why I wasn’t getting any value out of this service, I found that most, if not all, of the account were half-assed filled out. Most only had my business name, number, and hours of operation. None of the other info I provided to them or on my own accounts was shared. I mean, come on! This is the main thing I’m paying Yext for, to create, fill out, and monitor these accounts so I don’t have to. And they weren’t doing it.

To summarize, I find Yext to be a terrible fit for my business. I was lied to when I was signed up, empty promises were made to me when I raised concerns with their support staff when I started having problems, while they did try to make a difference by waiving the monthly fee and taking me off this network that was fraudulently inflating my call volume, in the end it just didn’t make a difference. They didn’t really do what they told me they would, which is something that I expect from people I do business with, clarity and honesty.

I would recommend that you stay away from Yext if you’re a small business. Their business model of charging you $30 per call and $120 a year on top of that for something you could do better yourself for free in 5 minutes just doesn’t work. Maybe if they charged something more reasonable, like a few dollars per call, then it would fit in a budget. However, as long as they aren’t posting the information your provide to them, aren’t setting up your service areas properly, overcharging you for customers they’re not bringing in, and omitting facts to sign you up, they’re not going to be adding value to your business. If you can afford to hemorrhage money for simple phone calls, then go for it, but if you’re running your business on a budget (and who isn’t?) then this company is not for you.

When I contacted their support to reverse the charges and cancel my service, they convinced me to stay with empty promises and some small discounts. But even after they removed me from this “Click To Call” network and waived my service fee, it’s still to expensive to keep when it’s not adding any value. They refuse to give me my refund, so instead I’ll share my experiences with this company with all my readers and the Internet at large. I hope the $120 they refuse to refund is worth it. I’m calling tomorrow morning to cancel my account before they can get their greedy hands stretched out again for my hard earned money in return for absolutely nothing. The moral of this story? Read the fine print, and be careful who you do business with. There are good marketing companies out there, but Yext isn’t one of them.

I’m not the only one to be hurt by Yext either. Check out this comment where Yext actually damaged the brand of one of their clients over $165. Damaged the brand of a client over $165, consider that for a moment. Are these the kind of people you want to be in business with? Here’s yet another comment where yet another business was not informed of Yext’s actual policy on calls that don’t generate business, and refused a refund upfront for these bogus charges. It was not explained to them upfront, this is how Yext operates, ripping small businesses off for as long as they can until they drop them.

Have you had a bad experience with Yext? Or know someone who has? I invite you to post a link to your own blog post about a bad experience with Yext in the comments below or share your experiences in the comments. I want to hear from you!

Update!: An interesting thing happened today before I had a chance to contact Yext Customer Service. Just several hours after posting this blog and sharing the link on their Facebook page, without ever talking directly or indirectly to anyone at Yext, I was issued a refund confirmation from Yext for $60, the cost of the latest “qualified calls” I was being billed for that never brought me any work. It’s not everything that I’m out of, but it is at least half. And I must admit, when you don’t even have to contact customer service to get your refund, that’s some top notch customer service. I’ve got to give them some credit for that. Unfortunately, I had requested a refund the first time this happened and was simply told, “Our services are not guaranteed.” So, it seems the only reason I’m getting a refund is that I got a little more vocal than they cared for. Still, I appreciate the refund, I really can’t spare any money right now without some kind of return on that investment. I do appreciate this turn of events and the excellent customer service that I was eventually provided with, but I will still be canceling my Yext service tomorrow morning. No matter how good the customer service is, it can’t make up for the fact that Yext and their business model just don’t work for my business. Thanks for being considerate and providing me with my refund Yext! I appreciate it, and no hard feelings, but this is where we go our separate ways.

Thank You,
Zachary Chastain
RunPC Computer Repair

Keep Support On The Facebook Page

January 28, 2011

While many of us are very active within the community, no matter how active we are we do not want to take support off the page and into private messages. At least not as an initial resource for community members to gain support. Here’s a few reasons we don’t want to do this.

  1. We are a community. When we have people post their problems or questions on the Facebook Page we can all collaborate together to answer those questions and troubleshoot those problems. This allows us to quality assure community member’s answers, because if someone else notices information provided isn’t exactly correct, they can politely point that out and provide the correction.
  2. We are not all individually available 24/7. We are pretty well close to providing 24/7 support on the AVG Facebook page. Day and night, weekends and holidays, there are people available to help the community who actively do so. This makes the page a great resource for people seeking help. Together we are able to achieve this amazing feat, but individually, our response times would be much less impressive if people were constantly contacting us privately by FB message for help.

As you can see, when we provide support on the Facebook page, we harness the power of the community to provide quick response times, quality assured answers, and the collaborative knowledge of several people per issue/question.

However, when we bring support into private messages as an initial contact by encouraging community members to simply message us their problems, we actually undermine the power of the community and can end up compromising the quality and expediency of the support provided if we become overwhelmed or are simply unavailable for an extended period of time. Situations where we could have relied on other people who were knowledgeable about the problem or question at hand, or were simply available sooner to provide an answer, could turn into situations where we are on our own and end up leaving customers hanging with no response or a shoddy response.

Private Messages Are Ok For Quick Follow Ups, But Try to Avoid Them For Initial Support Options. Here's An Example Of A Follow Up From Someone I Helped On The AVG Facebook Page.

So, when is it a good idea to contact a community member or have them contact you by private message? Generally you’ll want to contact them privately if you’re going to remotely connect with them to help them troubleshoot a particularly difficult problem, or if you were just speaking with them on the FB page and they shoot you a quick follow up question by message. If someone contacts you by message to resolve a problem they haven’t tried to get help through the community with, I would suggest recommending they post their question on the AVG Facebook Page, where you and other community members can help them work through their problem or answer their questions.

Remember to go back and post in the comments of the corresponding wall post on the Facebook page that the issue has been resolved if someone contacts you by message to finish resolving a problem, so that others aren’t spending time trying to solve a problem that’s already been resolved.

Thank You,
Zachary Chastain
AVG Superfan
AVG Community VIP

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Respect All Community Feedback

January 28, 2011

It can be hard to watch people come to the Facebook page and insult or talk badly about our favorite AV software. For a lot of us our first urge is to come to the defense of our favorite product and to discredit the claims of the person who is complaining.

While there’s certainly nothing wrong with politely pointing out ways that AVG can already address the issue they’re experiencing or actions they could take to improve their experience with AVG, it’s important that you not immediately start attacking people who post negative feedback about the software.

Remember, everyone is entitled to their opinion. Just as you are entitled to praise AVG if you love it, they are entitled to let us know if they feel AVG fell short of their expectations. The great thing about negative feedback is that every time we get negative feedback on the Facebook Page, it’s a chance for AVG to improve. Nothing is perfect, and AVG is not exempt from that reality. There are problems with it just as there are any other software, or anything else man has ever engineered. It’s important that you keep in mind that these people are members of the community as well. They are AVG customers, and their experience and opinions matter, and can help AVG immensely.

All feedback submitted through the Facebook page is passed on by the Social Media Team to the Product Development Teams. So, rather than trying to discourage negative feedback and comments, you should instead try to probe around a bit and see if you can get them to provide any specific examples of how they feel AVG could improve. Chances are they might be on to something that could help AVG to be made better in an update or a future version of the software.

As you can see in this post above, I politely provided some information to correct a slight misconception by the poster, and then addressed the issue he was having with the false positive by providing a solution for him to prevent the problem from reoccurring.

Just as you welcome positive feedback, you should also encourage people who have negative feedback to share it as well, by helping to foster an environment of acceptance of all viewpoints in the community. Positive feedback looks good on the page, but negative feedback is usually more valuable to improving the products and service provided, it is a precious resource for AVG and should be treated as such.

Of course, constructive negative feedback is useful, such as a community member saying “I wish AVG could scan faster” or “I wish I could have AVG automatically start my computer to run scans at night and then shut it down when it’s finished.” Those are good things that can help AVG improve on their product. However, you will also see negative feedback that is not constructive, such as  “AVG sucks” or “such and such product is better!” Usually these posts are the work of trolls. See the title “Trolls & Spammers” in my post about being polite to the community for more information on how to best deal with trolls.

Thank You,
Zachary Chastain
AVG Superfan
AVG Community VIP

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AVG Community Support Guidelines

January 28, 2011

When I first joined the AVG Community last March, it was only about 50,000 members strong, and besides the AVG Social Media team, I was almost the only person to help people consistently on the page. Today things are very different, the community recently reached 200,000 members just a few weeks ago and hit the ground running, it’s close to 220,000 members at the time of this post. As the community has grown, so has the need for people to support it.

An amazing group of intelligent, talented, and dedicated people have come together in the community to make community driven support a reality for the ever growing AVG Community. These people are full of great ideas and a real pleasure to work alongside. AVG calls us Superfans. We are here for many different reasons: To help people, to gain recognition as experts in our fields, to further our careers, or simply because we love AVG and their products. We all have our reasons for being here.

One thing that I think we can all agree on is that as our ranks grow, and as ever more casual support providers stop by and answer a question or two, the need for a set of guidelines on how to best provide support to the community is becoming ever more necessary to maintain the quality of the support provided to AVG’s customers. That’s why I’ll be collaborating with the rest of the AVG Superfans and Community VIPs in order to create a set of guidelines here for reference by those who want to provide support on the AVG page, both new and old. This is by no means meant to be hard and fast rules, I’m not here to regulate the AVG Community. This is just some helpful suggestions from those of us who have been here the longest, and been most involved with the community.

Below is a simple list of guidelines. You’ll find that each item in the list is a link, which you can click in order to get a bit of background information on why that particular point is important to keep in mind when helping the community.


Be Polite To Community Members

January 28, 2011

Let’s go ahead and get this out of the way — You cannot please everyone. No matter how hard you try, no matter how great your service is, no matter how superior your product is, there will always be people who won’t like it.

Luckily for you, AVG makes a great product, and we all do a great job of providing high quality community support, so you won’t have to deal with this all that often.

However, if you stick around for a while, you will eventually find yourself dealing with the unhappy customer, or in the worst of cases, the common Internet troll, a strange being with no real opinion or knowledge of what they’re complaining about, that is simply seeking attention from everyone else.

It’s important to realize that the unhappy customer is not wrong. While AVG is a great product, and perhaps even the issue they’re complaining about is a direct result of their own actions, it’s important to recognize that above all, this person is seeking a resolution to the problem they are experiencing. If you can provide that to them, rather than argue with them about how their own incompetence is the cause of the problem, or point out the flaws in their logic, then 9 time out of 10 they’re going to follow your advice, fix the problem, and go back to being a happy customer who now knows that they don’t have to complain in order to get quality support on the AVG Facebook Page, and will likely return if they have another problem in the future asking for help, rather than complaining, threatening to change to another brand, etc.

Every time you encounter the unhappy customer, you have a chance to salvage the situation and keep a happy customer for AVG. Don’t think of them as a problem because they’re being negative about the product, think of it as an opportunity to show them just how positive an experience our community driven support can be.

 

As you can see from the posts above, this man was ready to leave AVG and switch to another brand. However, what he didn’t realize was that there was a simple solution to the problems he was experiencing. When I provided that solution to him, he was more than happy to try it, and he will also be purchasing 15 business edition licenses once his company starts turning a profit!

So as you can see, the old adage “the customer is always right” is just as true in social media as it was in traditional marketing. Don’t be rude to them, be polite and helpful. The community members will appreciate it, and you may just be personally responsible for keeping quite a few customers for AVG!

Trolls & Spammers

Now, on to a much more unfortunate topic. As I mentioned earlier, you may eventually end up dealing with a troll. While it is sometimes fun to mess with them a bit, you should realize that this can backfire, and that it’s best to just generally avoid them. Remember, people who come to the page, even to complain about issues they’re experiencing, are ultimately seeking a resolution. If you provide a reasonable one, then no matter how angry they are, they will usually be reasonable and give it a try, or at least follow your lead and start being a bit more polite. If you find that providing help is only making someone say even more bad things, especially if it’s non-constructive feedback (like “AVG sucks”, or “Use such and such competitor’s product”), then chances are you’re dealing with a troll or spammer. In this situation I would recommend you politely end the conversation and back out. If they become a problem, let an admin know through the AVG OnFB account and they will remove the offender from the page if they deem it necessary.

As you can see, it is important to always try to remain civil with the people who come to our community, even if they are being impolite to you, it’s best to take the high road, be the better person. Not only can it help you salvage the situation, but it also helps you keep up the image of the AVG Community. You represent the community now, and many people will consider you just as legitimate a source as AVG’s own employees, so make AVG proud that they let you represent them!

Thank You,
Zachary Chastain
AVG Superfan
AVG Community VIP

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AVG Software Pirates, Friend or Foe?

December 29, 2010

Recently AVG Technologies brought myself and a few other AVG Community VIPs to Prague, Czech Republic, where we had breakfast with the senior executives, took a tour of the city, ate delicious traditional Czech dishes, and attended a concert hosted by AVG.

During the breakfast with the senior executives at AVG, my friend and fellow Community VIP Kyle Moore asked a great question about how AVG was dealing with software piracy. It is surprisingly common for people who are pirating AVG’s software to come and brag about it on the AVG Facebook Page, or try to share cracked licenses on the page, so those of us who are involved in helping the community have all seen it quite often. Tony Anscombe, Ambassador of the Free Product Range and Dusan Zabrodsky, Senior Vice President of Operations explained to us that AVG is still gaining value from everyone who uses the software, because the majority of people who use AVG software automatically report data back to AVG about infections they encounter, allowing AVG to have more inclusive virus definitions for all new infections. So the more people who use AVG, legally or not, the better AVG will get.

Also, they pointed out that people who are likely to pirate their AV software and use software cracks typically engage in more dangerous activities online, encountering more malware because of their involvement with cracked software, and any other dangerous activities they may be a party to. This in turn provides AVG with more valuable information than the average user practicing safe browsing habits could provide, because the average user would not encounter as much malware as the typical software pirate. So while it’s not obvious to someone on the outside looking in, AVG actually benefits quite a lot from the people who pirate their software.

As with many of my posts, this one was also inspired by my interactions with someone in the AVG Community. Recently a community member made an appeal to AVG to try harder to stop the pirating of their software. It seems that AVG is content with their current methods though, as am I. I’ll elaborate with this analogy to show you what I mean.

As I mentioned, people who use software cracks are at a greater risk for contracting malware. While it’s true that cracks can get you free software, they will just as often get you infected with malware. So the trade off doesn’t really appeal to most people. Think of it like this, while it’s true that robbing a bank will net you a whole lot more cash much quicker than working a job everyday like the rest of us, it’s also a very dangerous crime that could get you killed and will make you a wanted man. Though people have been robbing banks for quite a while, we still see the majority working at their jobs to make an honest living.

While we may see people pirating AVG’s software, the majority will continue to purchase their software legitimately, so they don’t have to worry about getting infected and so they have the benefit of free technical support. As for the minority who are pirating the software, in a rare instance the criminals are actually helping their victims more so than hurting them, the information on new threats these software pirates provide may be worth more to AVG than the $54.99 that they ripped AVG off for ever could be. It’s always interesting to see things from a different prospective.

Thank You For Reading,
Zachary Chastain
AVG Community VIP

My Appeal to MajorGeeks.com’s Editors, and the AVG Community At Large

December 28, 2010

Image Credit- AVG Facebook Page, Community Tab

First, before I say anything, I ask that if you participate you read my entire post first (or at least don’t skip the end after the blockquote from my post on MajorGeeks.com, it’s important.)

Recently I read a post from an AVG Community member who pointed out that AVG was getting a bit of an unfair treatment on it’s download page at MajorGeeks.com. So, in response to this I wrote an appeal to their editors that they edit the text to be more accurate in relation to the issue they’re describing. I’ve included that post in it’s entirety below in a blockquote. I made a few edits to the formatting so that the links and bullets would work, but the content remains unchanged. I’ll also include a link to the original post on the MajorGeeks Forum.

My Post On The MajorGeeks.com Forum

Hey everyone! I hope that you can help me out with something. I’d like to make an appeal to one of the editors of this site, but I can’t find any identifying information or contact information that goes with the literature I’d like to address. So I was hoping someone here could either put me in touch with them or pass this along to them on my behalf?

The issue I’d like to address is this text that was included with the download of AVG Free on your site. I have included reference links as well to support my claims.

AVG Download on MajorGeeks says:

“Please note that while we still gladly offer AVG for download, recently AVG Free Edition has been breaking peoples computers, including both of the editors at Majorgeeks. We had a lot of difficulty removing and repairing our machines and we like to think we know what we are doing. After 10+ years we had to find a new anti-virus. Their new model seems to be a poorer quality free edition with an attempt to upsell to the paid versions. This is something we can not stand by and watch without warning you. We have had numerous emails as well from people who needed their computer fixed after a botched installation of AVG Free Edition. Other companies continue to offer free protection and we suggest you try those instead. I am currently using Panda Cloud anti-virus but Avast and Avira offer good, free protection. You might consider one of these alternatives. You’ll thank us later.

We hope AVG makes a comeback in the free protection arena, an area we feel they had dominated all of these years.”

I understand that this is your website and that you are entitled to sharing your opinion on it, but I feel that this is inaccurate and that you’re being unfair. So I’d like to share some information with you and make an appeal to you that you make this text more accurate, after considering the information I have shared with you.

I am aware of the issue which you cited in your text, because I’m a very active member of AVG’s Facebook Community. I’m not an employee, mind you, I’m a volunteer, an independent IT Consultant by trade. A few weeks back AVG had an issue where an update caused a false positive which crashed some 64-bit systems. This is unfortunate, but the issue has since been resolved, and new measures were taken to ensure this does not happen again. AVG worked very hard, opening up support numbers for both paid and free users for 48 hours in order to help correct the issue for those who were affected, and it is now long behind them.

While I agree that it was their mistake which caused the issue, AVG is not the first AV vendor to have an issue like this, nor will they be the last. Take for instance, the false positive issue from McAfee which crippled businesses, schools, and even hospitals. Also, please consider that while McAfee tried to pretend like it was no big deal, stating the issue “can result in moderate to significant performance issues,” (really, how can being stuck in an endless reboot cycle be a “moderate” performance issue?), AVG took ownership of their mistakes, even though had they not many customers admitted that they would have never known AVG was at fault. But rather than defraud their customers, they instead took the high road, stepped up, and took ownership of the mistake and began helping to correct it. Please also note these similar issue of equal impact from other vendors: Symantec’s Norton, Kaspersky, Avira, Avira again, Avira causing a huge problem for a software development company and rather than trying to work with him to resolve the issue they instead try to point out reasons why their false positive is acceptable, Avast detecting legit Microsoft software as malicious, Avast detecting MS Office files as malicious, Avast detects legit HP software as malicious, and I could go on and on all day with examples for every AV vendor out there.

However, I’d like to appeal to you that you edit this text on the grounds that

  • It’s an issue that affects all AV Vendors at some time or another, no matter how well funded or careful they are.
  • While Avast and Avira have not had as many widespread issues, mostly due to their much smaller command of the market, they are affected by the same issues you berated AVG for, yet you recommend them over it.
  • While you described AVG 2011 (yes, that’s the name of the “newer version”) as “poorer quality in an attempt to upsell paid versions,” AVG has actually added many new features to both the Free and Paid versions, and has added features to Free that used to only be available in Paid, such as heuristic detection, adding even more value for free users than past versions provided.

So I hope that, having been enlightened by this new information, that you will edit your text to be more accurate. Also, if you ever have any trouble with AVG, rather than try to fix it yourself, give up, and move on to lesser products, come bring your issue to the AVG Community on their Facebook Page! There are many volunteers, such as myself, as well as AVG employees, who are happy to assist you in resolving any issues you may have.

Otherwise, keep up the good work guys. I’ve used your site many times over my many years working in the IT field. Thanks and have a great day everyone!

Thank You!
(I would sign my post, but your forum rules stated that I not post my real name)

Link to the original post on the MajorGeeks.com Forum.

Now, I’d like to make an appeal to the rest of the AVG Community that you come and support me in my appeal to the editors. However, if you do choose to join my cause, I ask that you please do the following.

  • Read the MajorGeeks.com Forum Rules when you register your account and please be respectful of them.
  • Please be respectful of anyone who might reply to us, whether they are respectful of you or not.
  • Please keep your support confined to my thread, which I linked to above (and right here as well). I don’t want this spammed all over their forums. I’d like for us to make a very respectful appeal, not upset the moderators and get us all banned. It will also present an organized and united front to anyone who views the thread, where as posts spread all across the forums would not.
  • Please don’t try to hide the fact that you’re part of the AVG Community, or that you came over to support me. I don’t want to be dishonest. Stick to the facts and make your case.
  • If for any reason their moderators should decide to close our thread, please don’t confront them over it or make any new threads. Please just let me handle negotiations with their moderators should an issue arise. I want to be sure that we are respectful of their rules and community members.

If enough of us band together, I’m sure we can draw some attention and get the consideration we deserve. However, I also want to make sure that we are respectful of their rules and community members, as we will be representing the AVG Community. So, if you’re willing to abide by these requests, and you genuinely love and support AVG, then please join me on the MajorGeeks.com forum in support of our favorite AV software!

Thank You,
Zachary Chastain
AVG Community VIP

UPDATE!: After the editor I was seeking responded to my post on MajorGeeks.com, the text in question was removed from the AVG Free Download Page on MajorGeeks.com. Chalk this up as a great success, AVG Community!