When I first joined the AVG Community last March, it was only about 50,000 members strong, and besides the AVG Social Media team, I was almost the only person to help people consistently on the page. Today things are very different, the community recently reached 200,000 members just a few weeks ago and hit the ground running, it’s close to 220,000 members at the time of this post. As the community has grown, so has the need for people to support it.
An amazing group of intelligent, talented, and dedicated people have come together in the community to make community driven support a reality for the ever growing AVG Community. These people are full of great ideas and a real pleasure to work alongside. AVG calls us Superfans. We are here for many different reasons: To help people, to gain recognition as experts in our fields, to further our careers, or simply because we love AVG and their products. We all have our reasons for being here.
One thing that I think we can all agree on is that as our ranks grow, and as ever more casual support providers stop by and answer a question or two, the need for a set of guidelines on how to best provide support to the community is becoming ever more necessary to maintain the quality of the support provided to AVG’s customers. That’s why I’ll be collaborating with the rest of the AVG Superfans and Community VIPs in order to create a set of guidelines here for reference by those who want to provide support on the AVG page, both new and old. This is by no means meant to be hard and fast rules, I’m not here to regulate the AVG Community. This is just some helpful suggestions from those of us who have been here the longest, and been most involved with the community.
Below is a simple list of guidelines. You’ll find that each item in the list is a link, which you can click in order to get a bit of background information on why that particular point is important to keep in mind when helping the community.
- Remain Polite To All Members Of The AVG Community
- Respect Both Positive and Negative Feedback
- Keep Support On The AVG Facebook Page
- Research An Answer If You’re Unsure
- Provide Reference Links Whenever Possible
- Don’t Expect Administrative Privileges on the Facebook Page
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